Privacy Policy - James Wong Mortgages

Stonebridge Group, trading as Stonebridge Mortgage Solutions Limited, is registered in England and Wales under company number 5601592. James Wong Mortgages, FCA 951011, is authorised and regulated by the Financial Conduct Authority and serves as an appointed representative of Stonebridge Mortgage Solutions.

The registered office of Stonebridge is located at 9 Lords Court, Basildon, Essex, SS13 1SS.

This document outlines our privacy policy regarding all information we record about you, encompassing both personally identifiable information and non-identifiable information.

We are committed to protecting your privacy and ensuring the confidentiality of your data. We recognize that all users of our website deserve assurance that their data will not be misused and will not inadvertently reach third parties. Our privacy policy is specific and strict, compliant with UK laws, including the Data Protection Act 1998. If you feel our policy does not meet your expectations or if we fail to follow it, please let us know.

If you find any points below unsatisfactory, your only option is to leave our website immediately.

Unless stated otherwise, we do not share, sell, or disclose any personally identifiable information collected on this site to third parties.

Here’s what information we collect from you, either via our website or through other means, and its necessity:

BASIC IDENTIFICATION AND CONTACT INFORMATION

This information is used:

· To provide you with the services you request

· To verify your identity for security purposes

· For marketing James Wong Mortgages services and products

Information that does not identify any individual may be used in a collective manner by us or third parties to provide demographic insights or usage data on particular pages or services.

MARKETPLACE INFORMATION

When we collect information from you specifically to facilitate your use or purchase of a service offered on our website by another party, we assume you grant us permission to pass that information to the relevant party.

YOUR DOMAIN NAME AND E-MAIL ADDRESS

Our servers recognize your domain name and email address, and the pages you visit are documented. Under no circumstances will we disclose your email address to anyone outside our employees or contractors who require that information for legitimate purposes.

This data is used:

· To communicate or manage transactions as you expect

· In a collective format unrelated to any individual, for quality control and site improvement

· To send you updates about the services you have signed up for

· To inform you of other services from James Wong Mortgages or sister websites

INFORMATION YOU POST ON OUR WEBSITE

Any information you provide by posting to a forum or blog is stored on our servers. We do not specifically utilize that information except to facilitate its visibility; however, as stated in our terms and conditions, we reserve the right to use it as we see fit.

WEBSITE USAGE INFORMATION

We may utilize embedded software (such as JavaScript) to collect data on which pages you view, your navigation paths to these pages, actions taken during your visit, time spent on pages, and our content performance. This information is not personally identifiable; it helps us enhance the services we provide and is not shared with third parties.

BUSINESS AND PERSONAL INFORMATION

This includes all information provided to us during our business relationship, such as data shared by you as a client. We are committed to maintaining the confidentiality of this information and the terms of our relationship, using it solely for that purpose. We expect reciprocation of this confidentiality policy.

We retain information that becomes part of our business records for a minimum of six years, as it may be necessary for supporting claims or defenses in court, and the same period applies to records requested by tax authorities.

THIRD PARTY ADVERTISING

Our website may host advertisements from third parties. In doing so, those advertisers or their agents might use technology that automatically collects your IP address when they deliver advertisements to your browser. They may also employ technologies such as cookies or JavaScript to personalize content and measure ad performance. We do not control these technologies or the data collected by these third parties, so this privacy policy does not encompass their information practices.

COOKIES

We use cookies on our website. Please refer to our Cookies Policy for detailed information on how cookies operate and how we utilize them.

CALLING OUR OFFICE

When you place a call to our office, we might collect Calling Line Identification (CLI) information to improve the efficiency and effectiveness of our help line. We will never share this information with third parties.

EMAILING US

Email may not always be a secure communication method, and we cannot guarantee the confidentiality of information shared via email during transmission.

We will never request you to transfer deposit funds via email. If you receive an email from us asking for bank account details to facilitate a transfer, please verify its authenticity by contacting us through our main phone number.

SENDING A MESSAGE TO OUR SUPPORT SYSTEM

When you send us a message, we gather data provided within that message to ensure you are entitled to the requested information. We document your request and our response to enhance our operational efficiency and may retain personally identifiable information associated with your message, including your name or email address.

COMPLAINTS

When we receive a complaint, we document all information provided to us and utilize that information to resolve the issue. If your complaint requires us to contact another party, we may, at our discretion, share relevant details from your complaint, but we do this as infrequently as possible.

We may compile statistics based on this information to evaluate service levels but will do so in a manner that does not identify you.

JOB APPLICATION AND EMPLOYMENT

If you submit information regarding a job application, we may retain it for up to three years for potential future contact.

If employed, we gather information about you and your work throughout your employment period. This data is strictly for employment-related purposes. After your employment ends, we will continue to keep your file for six years before destruction or deletion.

CONTENT YOU PROVIDE TO US

If you share information intended to be read, copied, downloaded, or used by others, we cannot be held responsible for third-party actions concerning that content. You must ensure you are comfortable with the privacy standards upheld by anyone who might access your information. If your data is public, you relinquish control over its use.

MARKETING INFORMATION

With your consent, we may share your email address and name with select associates offering services or products you might find beneficial. You can withdraw from this service at any time by contacting us at info@stonebridgegroup.co.uk.

INFORMATION WE OBTAIN FROM THIRD PARTIES

While we do not disclose your personal information to any third party (except as outlined in this notice), we may receive aggregated data derived from your personal information through software services like Google Analytics. Such data is not identifiable to you.

AFFILIATE INFORMATION

This includes information provided by you in your capacity as an affiliate or customer of ours. This data is retained solely for business purposes, maintaining confidentiality regarding your relationship with us. While we do not use this information elsewhere, we reserve the right to disclose your first name and affiliate URL to other affiliates or related parties to recognize exemplary performance.

DISCLOSURE TO GOVERNMENT AND AGENCIES

We are bound by the law and may be obliged to provide information to legal authorities if requested, provided they possess appropriate authorization, such as a warrant or court order.

REVIEW OR UPDATE YOUR PERSONALLY IDENTIFIABLE INFORMATION

You may review or update your personally identifiable information at any time by contacting us at the address provided below. To protect your data, we will take reasonable steps to verify your identity before granting access or making changes.

Stonebridge Group, 9 Lords Court, Basildon, Essex, SS13 1SS

SALE OF YOUR PERSONAL INFORMATION

Except as stated above, we do not rent, sell, or otherwise transfer your information outside our organization.

DATA MAY BE “PROCESSED” OUTSIDE THE UK

Our websites are hosted in the EU, and we may use outsourced services in non-EU countries from time to time. Therefore, data gathered in the UK could be processed outside the UK, and data obtained in other nations may be processed within or outside them.

COMPLIANCE WITH THE LAW

This privacy policy is created to meet the legal requirements in every jurisdiction where we operate. If you feel it does not comply with your country's laws, we welcome your feedback; however, the decision remains with you regarding website usage.

REMOVAL OF YOUR INFORMATION

If you would like us to delete personally identifiable information from our website, please reach out to us at info@stonebridgegroup.co.uk. To ensure security, we will verify your identity before processing any requests.

JURISDICTION

Disputes regarding the use of our website will be governed by the jurisdiction of the English courts.

COPYRIGHT

All original content on our website is copyrighted under UK law, and we reserve all rights related to that content. Portions of the site can be downloaded for personal use only. You may not reproduce or modify copyrighted material in whole or part for commercial purposes without prior written permission.

ACCURACY OF WEBSITE CONTENT

While we strive to ensure the accuracy and currency of all information on our website, we make no guarantees in this regard.

FINANCIAL ADVICE

Nothing on our website should be construed as financial advice. If you need financial guidance, please reach out to us directly.

PROTECTION OF LOGIN DETAILS

We have implemented security procedures to safeguard your login credentials and personal information. It is your responsibility to ensure your login details are not shared with others and to log out of our website after use, especially on shared computers.

If you have any inquiries regarding this privacy policy, please contact us at info@stonebridgegroup.co.uk or reach out to James Wong Mortgages at james.wong@jameswongmortgages.co.uk.